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Internet Search Manager

Department: eCommerce
Status: Full Time
Location: Watsonville, CA


A finely tuned Search Engine and Customer-optimized website taxonomies are a cornerstone to a positive user experience and have a direct impact to site conversion, revenue and Customer satisfaction. This position is responsible for developing, optimizing and maintaining West Marine’s B2C and B2B website search engines and taxonomies and demonstrating positive measurable results and reports.

  • Lead a small Team of one to two direct reports responsible for the Endeca driven onsite search, taxonomies and other related data driven functionality on the B2C and B2B websites
  • Maintain and improve the Endeca Search platform to optimize the Search experience for Customers
  • Improve and maintain search features such as search redirects, thesaurus entries ongoing to improve user experience
  • Perform competitive analysis to identify best practices and improvement opportunities
  • Perform regular Search Tuning/Testing sessions with users to improve search result
  • Work with Internet Product Content Team to develop and manage product attribution for guided navigation completeness
  • Learn and use search relevancy tools to make logic changes to search results based on analytics and usability feedback
  • Develop robust search score-carding, reporting and dashboards to measure search health, conversion and opportunities
  • Work with analytics team to develop reporting to communicate with internal merchandising and marketing teams to improve agile understanding of customer’s product demand
  • Develop and manage A/B testing techniques along with usability team
  • Maintain and continue to optimize onsite taxonomies for and
  • Integrate with Marketing and Product Content Management team to ensure relevancy of the online taxonomies
  • Integrate with Internet Merchandisers to negotiate taxonomy and search resulting optimizations
  • Work in collaboration with the Internet Marketing Manager on SEO and SEM digital marketing strategies
  • Work in collaboration with UX team on best-in-class page functionality from a search perspective


  • Bachelor’s degree in Business and Computer Science, MLIS preferred
  • 2 years of Endeca/SOLR or other search experience
  • 2 years minimum as a web business professional (ecommerce preferred)
  • Customer focused and Customer success driven individual
  • Self starter, highly organized and the ability to work well cross functionally
  • Creative thinker with a passion for building a great user experience
  • Proven ability to see project(s) through to the end
  • Excellent multi-tasking abilities in a fast paced environment


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