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Ordering

Payment Types

For your convenience, we will gladly accept MasterCard, Visa, American Express, Discover, and JCB credit cards. If you prefer to pay by check or a money order, just give us a call at 1 (800) 262-8464, and an Associate will be happy to assist you. For your security, high dollar orders, or orders shipping to an address other than the credit card billing address, we may ask for payment by a bank wire transfer. This secure method of payment prevents identity fraud.

Authorization and Verification

In an effort to create a secure shopping environment for you, all orders go through a credit card authorization and verification process. We may contact you and ask that you provide further information regarding your credit card purchase. For your protection, we may cancel an order if verification is not obtained. To avoid any delays with your order, please make sure the billing information you provide us matches your credit card issuing bank records. When you place your order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is simply an authorization hold to reserve funds for your order. We will not charge your credit card until your order has been shipped. If your order is cancelled, the pending authorizations will be released within 3 to 7 days. You may contact your financial institution for more information. You will want to link your West Advantage membership to your online account. This will ensure that you receive credit for your purchases and get the proper number of reward certificates. Linking you membership can be done after signing into Your Account.

Sales Tax

West Marine is required by law to charge sales tax in any state we have a physical presence. Companies are required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within a state that has a physical presence. Since we have more than 300 stores, we are therefore required to charge sales tax on all purchases made within these states.

Special Orders

Can’t find the part you are looking for? We can special order almost any product you are looking for or need. Email or call us with the information and we will research the part to determine if we can order it and then provide you with pricing and availability.