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Returns & Exchanges


Return Policy

We stand behind everything we sell. If at any time your West Marine purchase does not meet your expectations, you can return it for a replacement or refund except as noted below. If you are a West Advantage Rewards member, you don’t even need a receipt - we’ll have a record of your purchase.

We do carry a few items that cannot be returned: items with expiration dates that have expired such as flares, charts, annual publications; items registered to the user such as boats, motors, EPIRBs, PLBs, SPOT, Class B AIS, life rafts; customized items such as rigging, and boat covers; computer software, electronics charts, carry-on air conditioners, and clearance items. For electronics we will help you contact the vendor for assistance or repair. If you are not a West Advantage Rewards member, we will first need to verify your purchase by receipt or other method.

Refund Methods

Returns made within 30 days of purchase will be refunded with the type of payment used in the original sale. If a refund is requested after 30 days, or if you do not have a receipt and we verify the original purchase, your refund will be made in the form of a West Marine Gift Card.

We can return funds only to debit cards with the MasterCard or Visa insignia. We will issue a West Marine Gift Card for purchases made using other debit cards. Also, you may elect to receive either a West Marine company check or gift card for refunds over $100 for original purchases made by cash or check.

To a Store

Returns

If you are close to a store you can return the item directly to that store. This can be completed in two easy steps:

Step 1: Repackage the item in its original packaging. We will replace defective units and exchange for the same model and style only

Step 2: Go to the local store and present them with your original receipt. If you are a West Advantage rewards member, you don’t even need a receipt – we’ll have a record of your purchase.

Exchanges

Need to exchange the item? Its just as easy as making the return.

Step 1: Repackage the item in its original packaging.

Step 2: Go to the local store.

Step 3: Locate the part you want to exchange your item for. Can't locate what you need ask any of our Associate for assistance.

Step 4: Present the Associate with your original receipt and they will process the exchange. If additional payment or a refund is due the Associate will advise you of the difference.

Need help find a store or checking to see if there is one in your area, check out our Store Locator.

Direct to West Marine

Returns

If you aren’t close to a store you can return the item directly to our warehouse. Items containing hazardous material may only be returned to a West Marine store. Please follow these easy steps to complete your return.

Step 1: Repackage the item in its original packaging. We will replace defective units and exchange for the same model and style only.

Step 2: Call Customer Service at 1-800-BOATING (262-8464) for domestic returns. For international please call 1-831-761-4800.

Step 3: Our Associate will provide you with the required information to make your return.

Step 4: Ship items back to us. For your protection, please insure the package for its full value.

Exchanges

Need to exchange the item? Its just as easy as making the return.

Step 1: Repackage the item in its original packaging.

Step 2: Call Customer Service at 1-800-BOATING (262-8464) for domestic exchanges. For international please call 1-831-761-4800.

Step 3: Let the Associate know what item you want to return. Can't locate what you need ask our Associate for assistance..

Step 4: Ship items back to us. For your protection, please insure the package for its full value.

Step 5: We will ship out the exchange item once the original one is received at our warehouse.

FREE Return Shipping for Shoes Purchased Online

If you order a pair of shoes online, those shoes qualify for free return shipping and a Fed Ex label will be included in your shipment.   We stand behind everything we sell, and we’re confident that you are going to love your shoes. If, however, they do not meet your expectations, you can return them for a refund.

Step 1: Repackage the item in its original packaging.

Step 2: Follow the instructions on the back of the Fed Ex Label

Note: You cannot exchange product with this program.