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West Advantage FAQs


What is the difference between My Account and West Advantage Membership Account?

"My Account" is the section of the site where you sign in to access your address information, change your email or password, view your order history, and store your shopping cart and other lists. If you have not yet created an account online, "click here to register"

If you have signed up for West Advantage sometime in the past, your West Advantage account is represented by your membership number which keeps track of your points balance on every purchase and issues you reward certificates on a quarterly basis. If you did not sign up for West Advantage online, you may still need to enter your West Advantage member number on your My Account page. See below for more detail.

How do I know if My Account on westmarine.com recognizes my West Advantage Membership?

First, sign in using your email and password. Once signed in, click the Update Your Account Info link at the right. This will take you to your personal information page. At the top, you will see a box labeled Member Number. If you see your West Advantage member number filled in, you're all set. If this box is blank, you will need to enter your membership number and click the submit button. If you do not know your membership number, please call 1-800-BOATING.

How can I access my West Advantage options online?

Click the My Account link at the top right of the West Marine header. This will bring you to the sign on page for West Advantage. Once signed in, you will automatically be taken to your My Account page. In the center of the page, you will see your West Advantage options links. These include: West Advantage Rewards Points, View/Print Reward Certificates, and West Advantage Benefits. If you do not see these links, please see previous question for more info.

How do I update my personal account information online?
How do I check my West Advantage Points?
How do I View/Print Rewards Certificates?

Click the My Account link at the top right of the West Marine header. This will bring you to the sign on page for West Advantage. Once signed in, you will automatically be taken to your My Account page. In the center of the page, you will see your West Advantage options links. These include: West Advantage Rewards Points, View/Print Reward Certificates, and West Advantage Benefits. If you do not see these links, click the Update Your Account Info link at the right. This will take you to your personal information page. At the top, you will see a box labeled Member Number. If you see your West Advantage member number filled in, you're all set. If this box is blank, you will need to enter your membership number and click the submit button. If you do not know your membership number, please call 1-800-BOATING.

When will I receive my rewards certificates?

Points are automatically redeemed into Rewards and will be sent via postal service four times a year; approximately within the last two weeks of February, May, August and November. If you choose to opt-in to the online E–Rewards, you will be notified by email when your rewards are ready to view and print.

My points value is showing zero? I have purchased items in the last couple of months.

Points Certificates are issued quarterly and your purchases will be applied to the next quarters certificate run.

How do I redeem my West Advantage Rewards Certificates?

West Advantage Rewards Certificates can be redeemed at the time of merchandise purchase at any one of our stores, through our Call Center (1 800 BOATING) or online by entering your certificate number(s) at checkout.

Rewards cannot be used on gift card purchases; towing and trailer services, tax; shipping and handling charges; or payments towards West Marine credit card, insurance, financing or other non-merchandising services.

Do West Advantage Certificates Expire?

Yes, an expiration date is printed on all West Advantage Certificates.

Can lost rewards certificates be replaced?

Yes, lost certificates can be replaced if they are still valid. Call 1 800 BOATING and our Customer Service Team will be able to reissue your certificates.