Price Matching Policy
If you find a lower price on an identical product (brand and model) currently in stock at a retail store located within 50 miles, West Marine will match that price (excluding shipping/handling charges or taxes) within 30 days of purchase, subject to the exclusions discussed below.
We reserve the right to verify that the product is identical in brand and model and in stock on the date you request the price match. Excluded from our Price Guarantee are the following: Our competitors’ website prices items sold on auction sites, liquidation sales, wholesale prices, including our Port Supply prices, free offers, buy one/get one, or bundled offers, clearance or close-out prices, coupons or instant/mail-in manufacturer rebates (unless, of course, we offer the same rebates as our competitor), used, damaged, returned, open box or display items, shipping/handling charges, taxes or sales tax promotions, items in excess of competitor’s advertised limited time/limited quantity, timed events (e.g., early bird, door busters), expired ads and pricing or typographical errors.
Step 1: Visit your local West Marine Store or call us at 1-800-BOATING (262-8464) and let your West Marine Associate know that you have a price match item to discuss.
Step 2: Provide the name of the competitor. Also, be prepared to provide the address, item number, and base price of the item.
Step 3: Please wait while the Associate confirms the price and in-stock availability of the item.
Step 4: Once confirmed, we will gladly match such competitor's price as set forth above.
Please note that final merchandise price matching cannot be combined with other coupons or promotional offers. Prices, offers and our price matching policy are subject to change without notice. Price matching does not apply to online auctions, liquidation sales, refurbished or used merchandise, shipping charges, taxes, or promotions such as: mail-in offers, gift-with-purchase, financing offers, installation services, or typographical errors.
Which items do we price match?
Almost everything we sell! We price match identical branded items with the same features and U.S. warranty. The item must be in stock and available for purchase (we reserve the right to call and verify that the item is in stock).
What is excluded from our price match?
We do not price match:
- Refurbished items
- Items sold on auction sites
- Liquidation sales
- Wholesale prices, including our Port Supply prices
- Free offers, buy one/get one or bundled offers
- Clearance or close-out prices
- Coupons or instant/mail-in manufacturer rebates(unless, of course, we offer the same rebates as our competitor)
- Used, damaged, returned, open box or display items
- Shipping/Handling charges
- Taxes or sales tax promotions
- Items in excess of competitor's advertised limited time/limited quantity
- Timed events (e.g., early bird, door busters)
- Expired ads
- Pricing or typographical errors
Price Match FAQ's
Q. Why do you limit price matching to a geographic area within 50 miles of a West Marine store?
A. We want to be competitively priced with the local competitors that do business within the area that you live or boat. This allows you to shop with us and know that you are getting the lowest price in your geographic location.
Q. Are shipping and/or handling charges included in the price match?
A. No. The guarantee only applies to the base cost of the product before shipping, handling, or sales tax charges.
Q. What does "identical branded item" mean?
A. An "identical branded item" is a nationally branded product with the same model number. This item must be new and in-carton and include the US warranty and all accessories.
Q. Does West Marine match prices from competitors located in countries outside of the continental U.S.?
A. No, we do not price match competitors located outside of the continental U.S. However, our stores in Canada, Puerto Rico, Alaska and Hawaii will price match their local competitors (which means a store that is in the same market and/or within a reasonable distance of our store) but not online prices.
Q. Will West Marine match its own prices?
A. Yes our U.S. stores will match our internet prices and vice-versa. However, we do not price match our Port Supply (West Marine's wholesale division) prices for retail customers. Also, our stores outside of the continental U.S. only price-match their own local competitors and do not price match West Marine stores in other areas or westmarine.com.
Q. How do you handle a price match for a manufacturer's rebate offer?
A. We do not price-match a manufacturer's rebate offered by our competitors (unless, of course, we offer the same rebates as our competitor).
Q. Do you price match limited quantity offers by competitors?
A. We will price match up to the same limited quantity of items as offered by our competitor. We reserve the right to contact the competitor to verify the item quantity and in-stock availability.
Q. What if a competitor's item is not listed as being limited quantity, but the item is not in stock?
A. If a competitor is out of stock of the particular item, we will not match the competitor's price. "In stock" means that the item is available. We reserve the right to contact the competitor to verify if the item is in stock.
Q. Can I combine a price match with a separate promotion from West Marine?
A. Although we do not combine our promotions or discounts with priced matched items, we will gladly apply our West Marine discounts or promotions to that item and compare it to our competitor's price and offer you the lowest of the two prices.
Q. Can special offers (financing, delivery, installation, etc) at a competitor be price matched?
A. We only match a competitor's price. We do not match a competitor's financing or deferred interest offers, deliver or installation offers.
Q. Does West Marine price match limited time promotions, such as early opening specials?
A. No, timed events, such as door busters, early bird or other limited time events are excluded from our price match policy.
Q. What proof is required to obtain a price match?
A. Customers are required to provide the competitor's current advertisement. In addition, the product must be in stock and we may call to verify price and availability.
Q. Are Product Protection/Extended Warranty Plans eligible for price matching?
A. No, we do not price match competitor product protection or extended warranty agreements.
Payment Types
For your convenience, we will gladly accept MasterCard, Visa, American Express, Discover, and JCB credit cards. If you prefer to pay by check or a money order, just give us a call at 1 (800) 262-8464, and an Associate will be happy to assist you. For your security, high dollar orders, or orders shipping to an address other than the credit card billing address, we may ask for payment by a bank wire transfer. This secure method of payment prevents identity fraud.
Authorization and Verification
In an effort to create a secure shopping environment for you, all orders go through a credit card authorization and verification process. We may contact you and ask that you provide further information regarding your credit card purchase. For your protection, we may cancel an order if verification is not obtained. To avoid any delays with your order, please make sure the billing information you provide us matches your credit card issuing bank records. When you place your order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is simply an authorization hold to reserve funds for your order. We will not charge your credit card until your order has been shipped. If your order is cancelled, the pending authorizations will be released within 3 to 7 days. You may contact your financial institution for more information. You will want to link your West Advantage membership to your online account. This will ensure that you receive credit for your purchases and get the proper number of reward certificates. Linking you membership can be done after signing into Your Account.
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