Help

Need Help?
Chat Now

Help

Shipping

Details on delivery times, shipping rates and store pick-up procedures.

Returns & Exchanges

Exchange or return an item that does not meet your needs or expectations.

Order Lookup

Look up your recent order to get an update on its status.

My Account

Create an account, retrieve your password or manage account information.

West Advantage Rewards

Learn how to redeem certificates or pair your membership with an online account.

Contact Us

Chat

Weekdays: 8AM to 8PM (ET)
Weekends: 9AM to 6PM (ET)
Look for the chat button at the bottom right of the page when reps are available.

United States & Canada

Weekdays: 8AM to 8PM (ET)
Saturday: 9AM to 6PM (ET)
Phone: 1-800-262-8464
Text: 1-800-262-8464
Email: wmCustomerService@westmarine.com
Fax: 831-761-4421

US Holiday Hours

Christmas Eve, 8AM to 4PM (ET)
Christmas Day, Closed
New Years's Eve, 8AM to 4PM (ET)
New Year's Day, Closed

International

Phone: (+1) 831-761-4800
Email: wmInternational@westmarine.com
Fax: (+1) 831-761-4020

Looking for a store near you?

Store Locator

Headquarters

West Marine
1 East Broward Blvd. Suite 200
Ft. Lauderdale, FL 33301