Help

Need Help?
Chat Now

Help

We have been receiving more online orders than usual and delivery of your order may be delayed. Thanks again for your patience as we fulfill orders as quickly and safely as possible. At this time Ship to Store is not available.

Featured Help Topics

Shipping

Details on delivery times, shipping rates and store pick-up procedures.

Returns & Exchanges

Exchange or return an item that does not meet your needs or expectations.

Order Lookup

Look up your recent order to get an update on its status.

My Account

Create an account, retrieve your password or manage account information.

West Advantage Rewards

Learn how to redeem certificates or pair your membership with an online account.

Order Cancellation Request

Contact Us

Chat

Weekdays: 8AM to 9PM (ET)
Weekends: 9AM to 6PM (ET)
Look for the chat button at the bottom right of the page when reps are available.

United States & Canada

Weekdays: 8AM to 8PM (ET)
Saturday: 9AM to 6PM (ET)
Phone: 1-800-262-8464
Email: wmCustomerService@westmarine.com
Fax: 831-761-4421

US Holiday Hours

Christmas Eve, 8AM to 4PM (ET)
Christmas Day, Closed
New Years's Eve, 8AM to 5PM (ET)
New Year's Day, Closed

International

Phone: (+1) 831-761-4800
Email: wmInternational@westmarine.com
Fax: (+1) 831-761-4020

Looking for a store near you?

Store Locator

Headquarters

West Marine
P.O. Box 50070
Watsonville, CA 95077-0070
Main Office: 831-728-2700