West Advantage Rewards FAQs
How can I redeem West Advantage Reward Certificates?
Online, enter the certificate code at checkout. If you are logged in, your certificates will automatically be available during checkout. In Stores, simply bring your certificates to the store. Certificates can be accessed online through your account or they are mailed to the address you provided. Reward Certificates can also be redeemed when ordering by phone at 1-800-BOATING.
How do I pair West Advantage Rewards Membership with my online account?
If you do not already have an online account, you will need to create a new account. Once you have an account, go to the account page and click on “Update Membership Number”. Enter your West Advantage Membership number and it will pair your West Advantage Rewards with your online account. If you do not know your membership number, please call 1-800-BOATING for assistance.
When will I receive West Advantage Reward Certificates?
Certificates are generated five times a year. Certificates will be mailed by the end of the month that they are created in (if you have elected for that delivery options). To receive your certificates as soon as they are available, you may print them from westmarine.com within your online account.
Do West Advantage Reward Certificates expire?
Yes, certificates are valid for one year. An expiration date is printed on all West Advantage Reward Certificates.
Can lost West Advantage Reward Certificates be replaced?
Yes, you may reprint your lost reward certificates from westmarine.com. Expired reward certificates may be reissued by calling 1-800-BOATING.
How do I view/print West Advantage Reward Certificates?
Sign into your online account and click on the” View Reward Certificates” link. Click on each individual certificate to print.
Why do I have zero points when I have purchased items in the last couple of months?
When reward certificates are generated, the points are converted into certificates ant the points balance goes to zero.
What restrictions are there for West Advantage Rewards Certificates?Rewards have no cash value. No change will be given for Reward Certificates. Certificates cannot be applied to prior purchases, non-merchandise purchases, West Marine PRO purchases, or as payments towards credit card, insurance, financing or other non-merchandise services. West Marine reserves the right to change this list of exclusions any time, for any reason, without prior notification.
What is the difference between My Account and the West Advantage Rewards Membership Account?
My Account is your online account for westmarine.com. West Advantage Rewards is West Marine’s Loyalty program. The difference is your account online is your Customer Account on WestMarine.com used for placing orders, tracking orders, keeping a wish list and an address book, and allowing you to opt in and out of mailings and emails. The West Advantage Rewards Membership is our loyalty program giving you special offers throughout the year, discounts, and reward certificates earned simply by making a purchase.
What is the relationship between West Marine and BoatU.S.?
West Marine and BoatU.S. are partners. The BoatU.S. number will be the same as your West Advantage Gold Rewards member number. If your BoatU.S. Membership expires, you will automatically become a West Advantage Silver Member.