Returns & Exchanges
West Marine’s mission is to outfit, educate and inspire boaters! Our goal is to make purchasing product as easy as possible so you can spend more time on the water. We understand from time to time you may purchase items that need to be exchanged or refunded. Our return policy is intended to assist you with getting the right product for your boating experience.
If your West Marine purchase does not meet your needs or expectations, package your unused item in its original packaging with proof of purchase. If you have misplaced your receipt, please reach out to 1-800-BOATING, LiveChat or wmCustomerService@westmarine.com. We will make every attempt to verify your purchase. West Advantage Rewards Members purchases do not require a receipt for refund or replacement.
There are certain items we sell that are unable to be returned due to their specialized use or characteristics; refer to the list below for items that cannot be returned:
- Any installed product
- Items past their expiration date such as flares, charts, publications
- All gas, electric and trolling motors
- Items that are registered such as boats, EPIRB, PLBs, SPOT, Class B AIS, and life rafts
- All special orders
- Any cut or customized items such as boat covers, cable, rope, hose, chain or rigging
- Open computer software and electronic charts
- Air conditioners, generators, and appliances
Many manufacturers have extensive service centers that can support most product issues. If you need help reaching a manufacturer contact Customer Service at 1-800-BOATING (262-8464), through LIVE Chat or by email wmCustomerService@westmarine.com. You can locate vendor information here.
Return Policy Abuse
West Marine reserves the right to refuse service to anyone suspected of abusing any West Marine policy.
Please remember to delete/remove your personal data and information on identified defective electronic devices prior to sending product to manufacturer or store.
Returns made within 30 days of purchase will be refunded to the original form of payment or West Marine gift card if requested. If a refund is requested after 30 days, your refund will be made in the form of a West Marine Gift Card.
We can return funds only to debit cards with the MasterCard or Visa Insignia. We will issue a West Marine Gift Card or company check for purchases made using other debit cards. Cash purchases over $100 can be refunded to West Marine Gift Card or West Marine company check.
Returns to a Store
Need help finding a West Marine store in your area? Check out our Store Locator.
Returns Direct to West Marine
For domestic returns, contact Customer Service at 1-800-BOATING (262-8464), through LIVE Chat or by email wmCustomerService@westmarine.com. For international please call 1-831-761-4800 or email wmInternational@westmarine.com. Customer Service will provide you with the required information to make your return.