Returns & Exchanges
We stand behind everything we sell. If at any time your West Marine purchase does not meet your expectations, you can return it for a replacement or refund except as noted below. If you are a West Advantage Rewards member, you don’t even need a receipt - we’ll have a record of your purchase. If you are not a West Advantage Rewards member, we will need to verify your purchase by receipt or other method.
We do carry a few items that cannot be returned. This includes: items with expiration dates that have expired such as flares, charts, annual publications; items registered to the user such as boats, motors, EPIRBs, PLBs, SPOT, Class B AIS, life rafts; customized items such as rigging, and boat covers, computer software and electronics charts. Other non-returnable items include carry-on air conditioners, generators and select electronics. We will help you contact the vendor for assistance or repair on product that cannot be returned to West Marine. Items containing hazardous material may only be returned to a West Marine store.
Returns made within 30 days of purchase will be refunded with the type of payment used in the original sale. Please allow up to 14 business days for a refund to be posted to your credit card account from the date a refund is processed. If a refund is requested after 30 days, or if you do not have a receipt and we verify the original purchase, your refund will be made in the form of a West Marine Gift Card.
We can return funds only to debit cards with the MasterCard or Visa insignia. We will issue a West Marine Gift Card for purchases made using other debit cards. For original purchases over $100 made by cash or check, you may elect to receive a refund by either a West Marine company check or gift card.
Returns to a Store
Repackage the item in its original packaging. We will replace defective units and exchange for the same model and style only. Go to the local store and present them with your original receipt. If you are a West Advantage rewards member, you don’t even need a receipt – we’ll have a record of your purchase.
Need help finding a store in your area? Check out our Store Locator
Returns Direct to West Marine
Call Customer Service at 1-800-BOATING (262-8464) for domestic returns. For international please call 1-831-761-4800. Our Associate will provide you with the required information to make your return.
Repackage the item in its original packaging and ship the items back to us. We will replace defective units and exchange for the same model and style only.