How We’re Responding to COVID-19
West Marine's Response to the Coronavirus
A Letter from Ken Seipel, CEO, West Marine
May 13, 2020
West Marine Customers,
As shelter in place restrictions are relaxed or lifted we are all anxious to return to living a modified version of our daily lives, which includes getting back on the water! As we all gear up for summer, we are mindful we need to maintain a healthy environment for our crew and customers visiting our stores.
Throughout the health care crisis, we have relied on guidance from the Center of Disease Control (CDC) as the expert for health guidance to guide our store environments including requiring all crew members to wear a face mask, frequent hand washing and practicing social distancing. Equally we are requesting all customers to wear facemasks and practice social distancing while shopping in our stores and interacting with our crew members. Face masks will be made available to customers who may not have a facemask with them, or we will make alternative methods of shopping available including curb side pick-up and on-line shopping.
Thank you for joining us in support of a healthy environment, and thank you again for your continued support of West Marine.
Have a great summer boating season!
CEO, West Marine
West Marine continues to operate as an Essential Business serving more than 9,000 government-related accounts for first responders, police, fire, military, FEMA and emergency personnel. While we remain open, the safety of our associates, customers and communities is our top priority. If your local West Marine remains open, here’s what to expect:
- Crew members are required to wear a mask or face covering
- Customers are requested to wear a mask or face covering
- Increased cleaning procedures
- Reminders for social distancing
- Metering customer access to meet CDC guidelines
- Limited hours
- Cash accepted in most locations
As always, we ask associates to stay home if they are sick and none of our associates will be required to work if they are not comfortable doing so.
In addition to complying with CDC guidelines, we have taken further precautions including closing approximately 20 percent of our retail stores and adjusted operating hours in others.
Online Orders and Shipping
We are experiencing a substantial increase in online ordering. We continue to fulfill orders as quickly as possible but your order may be delayed. Ship to store and pick-up in store features will be available in some locations. Until shipment has occurred your order remains in process. We will promptly communicate order tracking information upon shipment of your order.
If you need to contact customer service, please email us at firstname.lastname@example.org and we will respond within 24 hours. If you need to reach us by phone, please be advised that we are experiencing extremely high call volumes and we apologize in advance for extended hold times. Please contact your local store to verify hours. Please visit our Store Finder for local store contact information.